Privacy Policy

Effective Date: 8/15/2024

Alexander Installation & Technology Services LLC (AIT Services LLC) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us, whether through our website, services, or business operations. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with the best possible service. This includes:

  • Personal Identification Information: Such as your name, address, phone number, email address, job title, company name, and any other details you provide during interactions with us, including through our website, email, or other communication channels.

  • Technical Information: Information about your device and how you interact with our website, including IP address, browser type, operating system, device identifiers, and other related technical data.

  • Usage Data: Data about your interaction with our services, such as the pages you visit on our website, the time and date of your visit, and other usage statistics.

  • Business Information: Information related to the services we provide to your business, including service agreements, project details, payment information, and communications related to our services.

  • Sensitive Information: While we do not typically collect sensitive personal data, in the course of our services (e.g., helpdesk support), we may inadvertently process information related to payment details or other sensitive information. We take appropriate measures to secure and protect this data.

2. How We Use Your Information

We use your information in the following ways:

  • Service Delivery: To deliver our services, including IT support, network installations, helpdesk support, access control, and related business solutions. This includes the processing of orders, project management, and customer support.

  • Communication: To communicate with you about our services, including sending you updates, responding to inquiries, providing customer support, and notifying you of any changes to our services or policies.

  • Improvement of Services: To understand how our services are used, to improve our offerings, and to develop new services and features that better meet your needs.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and contractual obligations, including the protection of our rights, the enforcement of our terms and agreements, and the defense against legal claims.

  • Security and Fraud Prevention: To protect our business, customers, and partners against security threats, fraud, and other malicious activities.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

  • Service Providers: We may share your information with third-party vendors, consultants, and service providers who work on our behalf to help us operate our business, provide our services, and manage customer relationships. These parties are contractually obligated to protect your information and use it only in connection with the services they provide to us.

  • Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, your information may be transferred as part of that transaction. We will notify you of such events and any choices you may have regarding your information.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to meet national security or law enforcement requirements.

  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or the safety of AIT Services LLC, our employees, customers, or others.

4. Data Security

We implement a variety of security measures to protect your personal information, including encryption, access controls, and secure storage. While we strive to protect your information, no system is completely secure, and we cannot guarantee the absolute security of your data. We regularly review and enhance our security practices to mitigate risks.

5. International Data Transfers

As a nationwide service provider based in the United States, your information may be transferred to, stored, or processed in a country different from your own. When we transfer personal data internationally, we take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide tailored content. Cookies are small data files stored on your device that allow us to recognize you on future visits. You can manage your cookie preferences through your browser settings.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.

  • Correction: You can request that we correct or update inaccurate or incomplete information.

  • Deletion: You may request that we delete your personal information, subject to certain legal or contractual exceptions.

  • Objection: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

  • Data Portability: You have the right to request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely dispose of it.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the policy, we will post the new version on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Alexander Installation & Technology Services LLC
4335 E Lowell St, Ontario, CA 91761
Email: support@aitservicesllc.com
Phone: 888-777-3151