Effective Date: 08/15/2024
These Terms of Service ("Terms") govern your use of the website and services provided by Alexander Installation & Technology Services LLC ("AIT Services LLC," "we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Use of Our Services
1.1 Eligibility: By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2 Compliance: You agree to comply with all applicable laws, regulations, and these Terms when using our services.
1.3 Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
1.4 Prohibited Activities: You agree not to engage in any of the following activities:
- Violating any applicable laws or regulations.
- Infringing on the rights of others, including intellectual property rights.
- Engaging in fraudulent, deceptive, or harmful activities.
- Interfering with the security or operation of our services.
2. Services Provided
2.1 Service Description: AIT Services LLC provides a range of IT services, including network installations, helpdesk support, access control, and related business solutions. The specific services provided to you will be outlined in a separate service agreement.
2.2 Service Availability: We strive to provide our services with reasonable skill and care. However, we do not guarantee that our services will be uninterrupted, error-free, or meet your specific needs.
2.3 Modifications to Services: We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We are not liable to you or any third party for any such modifications, suspensions, or discontinuations.
3. Payment and Fees
3.1 Pricing: The pricing for our services is outlined in the service agreement between you and AIT Services LLC. All fees are due as specified in the agreement and are non-refundable unless otherwise stated.
3.2 Payment Terms: Payment terms, including payment methods and due dates, will be specified in your service agreement. Late payments may result in the suspension or termination of services.
3.3 Taxes: You are responsible for paying any applicable taxes related to your use of our services. If we are required to collect taxes on your behalf, these will be added to your invoice.
4. Intellectual Property
4.1 Ownership: All content, trademarks, service marks, logos, and other intellectual property displayed on our website and services are the property of AIT Services LLC or its licensors. You may not use, reproduce, distribute, or create derivative works from any of our intellectual property without our express written permission.
4.2 User Content: If you submit any content to us, including feedback, suggestions, or other materials, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
5. Confidentiality
5.1 Confidential Information: You may have access to confidential information belonging to AIT Services LLC during the course of our business relationship. You agree to keep this information confidential and not to disclose it to any third party without our prior written consent.
5.2 Exceptions: Confidential information does not include information that is publicly available, independently developed without reference to our confidential information, or required to be disclosed by law.
6. Limitation of Liability
6.1 No Warranties: Our services are provided "as is" and "as available" without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
6.2 Limitation of Liability: To the fullest extent permitted by law, AIT Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or use, arising out of or in connection with your use of our services.
6.3 Maximum Liability: Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us for the services in question.
7. Termination
7.1 Termination by You: You may terminate your service agreement with us at any time by providing written notice in accordance with the terms of your agreement.
7.2 Termination by Us: We may terminate your access to our services if you breach these Terms, fail to pay any fees due, or engage in any conduct that we determine to be inappropriate or harmful.
7.3 Effect of Termination: Upon termination, your right to use our services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, provisions relating to intellectual property, confidentiality, and limitation of liability.
8. Governing Law
These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
9. Dispute Resolution
9.1 Negotiation: In the event of a dispute, the parties shall first attempt to resolve the dispute through good-faith negotiation.
9.2 Arbitration: If the dispute cannot be resolved through negotiation, it shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Insert City], California, and the arbitrator's decision shall be final and binding.
9.3 Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
10. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of changes constitutes your acceptance of the modified Terms.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Alexander Installation & Technology Services LLC
4335 E Lowell St, Ontario, CA 91761
Email: support@aitservicesllc.com
Phone: 888-777-3151